Consumers, businesses and government agencies in Virginia continued to benefit from Verizon's 2013 investment of more than $711 million in its industry-leading fiber-optic and Internet Protocol-based networks in the commonwealth. The company has invested more than $3.7 billion in its Virginia wireline infrastructure over the past five years.
"Customers' communications, broadband and video needs grow more sophisticated each day, and Verizon – with its strong networks and assets in Virginia – is uniquely positioned to meet those needs," said Christopher Childs, Potomac region president for consumer and mass business. "We focus on our customers every day to provide them with the very best experience, from the quality and reliability of our networks, to the breadth of our products and services, to the expertise of our customer service employees."
Consumers, Small Businesses Take Quantum Leap for Innovative Services
Verizon's major wireline infrastructure programs in 2013 included:
- Investing in superior networks. Verizon has placed nearly 20,000 miles in its Virginia advanced, all-fiber network – enough for four round trips from Richmond to Los Angeles.
- Improving the customer experience. The company has increased phone service reliability for thousands of Virginia customers who had repeat repair calls on their Verizon landline phone service by moving their service from copper to the all-fiber network. Nationwide, Verizon now serves more landline customers on its all-fiber infrastructure than on its legacy copper network. Fiber is less susceptible than copper to moisture and water damage and offers a better overall service experience.
- Continued deployment of the company's award-winning, 100 percent fiber-optic FiOS TV and FiOS Internet services. At year's end, FiOS services were available to nearly 1.3 million homes and businesses in dozens of communities in northern, central and southeastern Virginia.
- Enhancing the FiOS Bandwidth Effect, which enables consumers and small businesses to harness huge amounts of broadband.
- FiOS Quantum, with speeds up to 500 Mbps down and 100 Mbps up, is America's fastest Internet. Other Quantum speeds include 300/65 Mbps, 150/65 Mbps, 75/35 Mbps and 50/25 Mbps. All Quantum tiers offer upload speeds that rival or exceed most download speeds offered by competitors.
- The ultra-fast speed delivers technology that gives people the best way to stream videos, conduct video chats and use multiple Internet devices simultaneously among other bandwidth-intensive applications.
- Multi-player gaming advantages, with tremendous speed versus competitors.
- Delivering FiOS TV anytime, anywhere on a variety of devices:
- The FiOS Mobile App allows customers to manage their Verizon account and their life – wherever they are – on a variety of Internet-connected devices. Best of all, they can watch up to 31 channels outside the home and 91 channels inside the home, depending upon their TV package.
- FiOS TV Online, offering 71 channels over a broadband-connected PC, laptop, tablet or smartphone.
- Advanced, interactive search and navigational experience.
- Multi-Room DVR.
- Advanced, interactive TV Apps.
- Industry leading 70,000+ FiOS On Demand video titles customers can rent or own, plus premium on demand content packages with sports, movie and international programming.
- Comprehensive choice including month-to-month plans and multi-year bundles.
- In-Home Agent application for automated self-service.
- Advanced, FiOS Digital Voice home phone service.
Enterprise Business Solutions Tailored to Meet Client Needs
Verizon Enterprise Solutions oversees all of Verizon's solutions for large-business, wholesale and government customers in Virginia and globally, including a portfolio of cloud and IT, enterprise mobility, security and advanced communications offerings. Its key client segments include healthcare, manufacturing and automotive, financial services and large government agencies. In 2013, Verizon:
- Acquired EdgeCast and the assets of upLynk to further the company's delivery of media and entertainment services. These acquisitions enable Verizon to enhance delivery of end-to-end video solutions for best-in-class TV Everywhere and superior experiences to customers such as studios, broadcasters, retailers and enterprises that seek high-performance digital experiences across all devices.
- Announced its next-generation public cloud platform, Verizon Cloud. Verizon Cloud offers large enterprises, mid-size companies and small development shops the agility and economic benefit of a generic public cloud along with the reliability and scale of an enterprise-level service with unprecedented control of performance and security. Verizon Cloud is currently in beta.
- Launched Converged Health Management, a remote patient-monitoring medical platform designed to help clinicians and patients manage patients' health in between doctor visits. Verizon's newest solution addresses the day-to-day communications gap that has historically existed between patients and clinicians.
- Introduced Managed Wireless ATM, a fully managed, wireless automated teller machine solution that banks can deploy to their remote ATMs, at events or for business continuity planning.
- Rolled out "In Drive" service in conjunction with insurance companies. In Drive, developed by Verizon Telematics, offers drivers an opportunity to save money on auto insurance, based on their driving habits.