Nov 19 2009
Edmund Optics (EO), the premier provider of optical components, was recently ranked #1 as the preferred optical supplier with excellent customer service and delivery practices. To reinforce its position Edmund Optics’ new Fall 2009 Master Source Book delivers a strong message on their extended customer services and support.
The recent Readex Research Survey ranked Edmund Optics #1 for preferred supplier of optical components, best customer service, and best delivery. Marisa Edmund, Vice President of Marketing, reiterated EO’s commitment to customer support. “Excellent service is as important as offering excellent products. In this uncertain economy we need to go above and beyond standard practices in the services we offer our customers, both to maintain market share and to fulfill our global initiative of being the go-to optics company.”
Included in the just released catalog are over 2000 new optical components as well as an eight page special insert containing biotech products, all backed by 24 hour FREE technical and engineering phone support. Edmund Optics technical experts are available 24 hours, 5 days a week from Sunday, 8:00 PM through Friday, 6:00 PM ET. EO’s global engineers can assist their customers with any engineering challenge, regardless of time zone.
Also highlighted in the Fall catalog is their upgraded domestic shipping policy with Saturday service and extended weekday shipping. Need your parts by Monday morning? Simply order by 12:45 PM ET on Saturday and request overnight delivery. Customer service and distribution representatives are available from 10 AM until 1 PM on Saturday and until 8 PM Monday through Friday. Order by 7:45 PM and your order ships same day.
Source: http://www.edmundoptics.com/